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GridMax Telephony developed using PERI iSystem integrates CTI, CIS and Call Center Application in a single application platform designed to complement Smart Grid solutions. It is an enterprise class, state of the art communication solution that integrates voice, video and data into a single, robust, reliable platform. Built on standard telephony protocols, the GridMax Telephony hosts a variety of solutions that cater to specific requirements of utilities and seamlessly bridges the communication and other gaps between utilities and customers.
- Agent Performance Data
- Queue Statistics
- Multiple Queues and incoming lines
- Voicemail for individual agents, and after-hours automated voicemail
- Call distribution logic
- Auto-Attendant & Complex IVR
- Recording, Monitoring, and Barge features
- Smart Grid Applications and Telephony Integration
- Automated outbound calling and notification
- Secure and extremely cost effective
GridMax Telephony enables utilities to quickly and efficiently deploy Computer Telephony Interface (CTI). CTI enables a call center phone system with applications that feature outbound predictive dialing, inbound call distribution (ICD) and interactive voice response (IVR).
GridMax Telephony call center software supports application integration, automated calling, automated and manual notifications, inbound call center queues, IVR collected information and multiple phone system functions including payment processing.
GridMax Telephony empowers customers with self-help call center functions from a utility web site. With the IVR and Web enabling features, the call center can operate 24 by 7 without additional personnel expense.