Contact Centres who rely on voice based processes for the outsourced business model are constantly on the move to improve infrastructure and achieve a near 100% productivity on their voice infrastructure. The iSystem Call Centre plug-in directly addresses the needs of a growing contact center by offering a highly robust and scalable platform with a competitive price tag.
The iSystem Call Centre Plug-in is built specifically to offer a contact center a highly customizable platform to suit multiple needs of clients. With built-in modules for creating campaigns, hierarchies, Quality processes etc, this solution moves towards a offering a single platform for varying needs of customers.
